This system provides the ability to create Customer Service Requests (CSR) and report issues directly to the village. Your request will immediately be forwarded to the appropriate department within the village for corrective action and follow-up.  When an email is included in the request, the requestor will be notified of activity being done to resolve the issue.  You may also track the status of your request at any time using the tracking number provided by the system.

The CSR system should NOT be used to report an emergency. All emergencies should be reported by dialing 911.

The public can initiate a CSR the following ways:

  • By phone call - Residents can dial 311 within Schaumburg or call 847.895.4500 outside of Schaumburg.
  • By web - Start by creating a CSR below.
  • By text - The public can text a CSR by texting 847.306.9862. Standard text message rates may apply.

Mulch delivery requests are no longer accepted by submitting a Customer Service Request (CSR). If you submit your order via CSR, it will not be processed. Please visit the Mulch webpage for information on how to order mulch.

Questions regarding the Customer Service Request system can be emailed to Peter Schaak, Director of Information Technology. For immediate assistance, dial 311 within Schaumburg or 847.895.4500.

If you are on a mobile device or small screen you may also open this form in a full screen window.